

Elisa Loya
Customer Support Agent
With a degree in communications and customer relations, she has a thorough understanding of the challenges of personalized support, managing sensitive requests, and customer satisfaction. She acts as a liaison between users and the technical and administrative teams, ensuring that each step of the process is clear, seamless, and reassuring.
Biography
Elisa Loya is a Customer Relations Officer at Global Electronic Entry, where she is on the front lines, supporting our clients throughout their e-Visa application process.
With over six years of experience managing customer relations in multilingual and multicultural environments, Elisa embodies the values of attentiveness, responsiveness, and kindness that are the strength of our service.
Whether by email, phone, or online chat, Nadia answers questions, resolves urgent situations, follows up on files, and ensures that each client feels heard and supported.
Patient, meticulous, and with excellent interpersonal skills, she plays a key role in building customer loyalty and contributes daily to our reputation for excellent service.
For Elisa, every journey begins with attentive listening… and continues with personalized support.